The Guest Lifecycle
A seamless digital thread that connects the guest's initial booking to their final review, ensuring zero friction points.
1
Pre-Arrival & Booking
Guest books via website or booking site (Booking.com, etc.).
✓ System sends Confirmation Email with "Manage Booking" link.
✓ Credit Card allows pre-authorization for incidentals.
✓ Guest can pre-select Early Check-in or Room Upgrades.
2
Check-In (Physical or Digital)
Guest arrives at lobby.
• Receptionist scans ID → Auto-populates Government Records.
• System triggers Keycard Encoder (VingCard/Salto).
• Room status automatically changes to "Occupied".
3
During Stay
Consumption and Services.
Room ServiceOrders from kitchen tablet post directly to Guest Folio #304.
HouskeepingGuest requests "Do Not Disturb" via app → Maid's tablet updates instantly.
4
Check-Out & Post-Stay
Departure and Billing.
- System combines Room Rate + Tax + Restaurant + Mini-bar.
- Generates split invoice (Business vs Personal expense).
- Payment processed via integrated Terminal.
- Automated Email: "Thank you for staying! Rate us on TripAdvisor."
- Room marked "Dirty" for Housekeeping Squad.